FREE GROUND SHIPPING ON PURCHASES OVER $70
FREE GROUND SHIPPING ON PURCHASES OVER $70
Customers can browse products, add them to the cart, and complete the checkout process to finalize your purchase.
After completing an order, customers will receive an order confirmation to the email used. If you do not receive your order, please check your spam folder before contacting us.
Products are subject to availability. If an item is identified as out of stock after an order is placed, we will notify you of a full refund or offer alternatives.
After an order is placed, it typically takes 2 business days to process an order and does not include holidays or weekends.
PayPal & Credit/ Debit Cards – Visa, MasterCard, American Express, Discover, Diners Club, JCB, & UnionPay (subject to change)
The SSL Encrypted payment is processed once the order is confirmed.
Sales tax is based on the shipping address of the order and is calculated and viewable during checkout.
TinyCarz will select between UPS, FedEx, or USPS to deliver customer orders.
Most travel times will be less than 5 days since we are centrally located within the United States. Please be aware travel times do not include processing times, holidays, or weekends.
Ground shipping is $5.95. Orders over $70 will receive free ground shipping.
2nd Day Air is $15.95.
Currently, we do not offer international shipping.
Tracking information will be provided a shipping label is created.
Shipping to these locations requires contacting customer service and rates will be based on exact cost.
We want you to be happy with your purchase. If you are not fully satisfied, you can return in the exact condition in which the item was shipped within 21 days of delivery date for full refund.
May be possible if multiples of the item purchased is still available.
If damage occurs during shipping, please notify us immediately so we can act accordingly and quickly.
Follow Return Process
Visit our contact page and enter the name and email address used when the order was placed. Explain the situation and your desired action for resolution. Send your request.
Obtain your return authorization email that will be provided within 48 hours of your request by our customer service team
If the issue with your order is due to a TinyCarz error or a defective product, we will provide a return shipping label. Otherwise, return shipping is at the customer’s cost.
Ship: Please repack the item you wish to return. Then print and insert the return authorization into the package. Drop package off at your selected shipping company to purchase a label to send the package to the following address:
TinyCarz.com
Attn: Returns Dept
4603 Bontebok Dr
Converse, TX 78109-2888
Please allow some time for your package to arrive. The shipping company can tell you the estimated delivery date to our location. Tracking services are recommended but not required.
Once we receive your return, we will issue a refund to your original payment method and send a confirmation email within 7 days of receipt.
If you prefer not to email, you can call 210-944-8600 for assistance.
Feel free to send us a message using the form to the right. Or give us a call using the number below.
Phone: (210) 944-8600
