CONDUCTING BUSINESS

• Order Process:  Customers can browse products, add them to the cart, and complete the checkout process to finalize your purchase.

• Order Confirmation:  After completing an order, customers will receive an order confirmation to the email used.  If you do not receive your order, please check your spam folder before contacting us.

• Availability:   Products are subject to availability. If an item is identified as out of stock after an order is placed, we will notify you of a full refund or offer alternatives.

• Processing Time:  After an order is placed, it typically takes 2 business days to process an      order and does not include holidays or weekends.

• Accepted Payment Methods: PayPal & Credit/Debit Cards – Visa, MasterCard, American Express, Discover, Diners Club, JCB, & UnionPay (subject to change)

• Payment Processing: The SSL Encrypted payment is processed once the order is confirmed.

• Sales Tax: Sales tax is based on the shipping address of the order and is calculated and viewable during checkout.

• Shipping Method:  TinyCarz will select between UPS, FedEx, or USPS to deliver customer orders. 

• Travel Time:  Most travel times will be less than 5 days since we are centrally located within the United States.  Please be aware travel times do not include processing times, holidays, or weekends.

• Shipping Costs:  Ground shipping is $5.95.  Orders over $70 will receive free ground shipping. 

•  Expedited Shipping:  2nd Day Air is $15.95.

• International Shipping:  Currently, we do not offer international shipping.

• Tracking: Tracking information will be provided a shipping label is created. 

• Shipping to Hawaii & Alaska:  Shipping to these locations requires contacting customer service and rates will be based on exact cost.

• Returns:  We want you to be happy with your purchase. If you are not fully satisfied, you can return in the exact condition in which the item was shipped within 21 days of delivery date for full refund. 

• Exchanges:  May be possible if multiples of the item purchased is still available. 

• Damaged Delivery: If damage occurs during shipping, please notify us immediately so we can act accordingly and quickly. 

• What to do: Return Process

• Authorization Request:  Visit our contact page and enter the name and email address used when the order was placed. Explain the situation and your desired action for resolution. Send your request.

• Receive Authorization: Obtain your return authroization email that will be provided within 48 hours of your request by our customer service team.

• Mistakes:  If the issue with your order is due to a TinyCarz error or a defective product, we will provide a return shipping label.  Otherwise, return shipping is at the customer's cost.

• Pack and Ship: Please repack the item you wish to return. Then print and insert the return authorization into the package.  Drop package off at your selected shipping company to purchase a label to send the package to the following address:

TinyCarz.com
Attn: Returns Dept
4603 Bontebok Dr
Converse, TX 78109-2888

• Return Processing:  Please allow some time for your package to arrive.  The shipping company can tell you the estimated delivery date to our location. Tracking services are recommended but not required.  

• Return Timeline: Once we receive your return, we will issue a refund to your original payment method and send a confirmation email within 7 days of receipt.

• Note: If you prefer not to email, you can call 210-944-8600 for assistance.